Knowledgeable and Accommodating
(Middletown Showroom and Fabrication, 10 of 10 for both) " Craig in sales and Keegan scheduler for install were outstanding- very knowledgeable and accommodating!"
— Linda C., Southington CT, 02/26/18
Great Product and Staff
(Middletown Showroom and Fabrication) " Everyone we came in contact with was helpful, patient and knowledgeable. Great product and staff, very happy."
— Marie P., Cheshire CT, 02/26/18
A Great Experience
(Middletown Showroom and Fabrication, 10 of 10 for both) " Always a pleasure dealing with Galleria -- Allison Smith is exceptional, the template guys - both at my house and in the warehouse setting the template - are fantastic. A great experience every time I deal with you."
— Heidi K., Essex CT , 02/26/18
Hard To Find a Better Customer Service
(Middletown Showroom/Slab Sales, 10 of 10 rating) " As a fabricator it is hard to find better customer service than the team that works harder for us then Galleria Stone and Tile."
— Amanda N., ES Countertops, Westfield MA , 02/26/18
(Middletown Showroom and Fabrication, 9 of 10 rating) "A little bit of a process to get the order finalized. The measure and install was perfect.The finish on the granite was exceptional."
— Steve F., Old Lyme CT , 02/21/18
(Middletown Contractor Desk, 10 of 10 rating) "Both Tracy and Bruno gave me information and guidance on a recent tile project that I had. The time they spent with me allowed me to proceed with confidence. Not only were they available to me at the counter but they fielded telephone calls from me while I was doing the job. As a contractor this support is very valuable to me. I will continue to recommend my clients to Galleria Stone and Tile. I know that they will get quality products when they visit the showroom and I will get the information I need to do the installs. Tracy and Bruno are in awesome team and they represent your company very well. Thank you again and see you soon."
— Donald R., Haddam CT - Above & Beyond Home Enhancement, 02/18/18
(Fabrication) 10 of 10 rating
(Fabrication) 10 of 10 rating
— David Fortin, Wallingford CT, 02/10/18
Things are Going Well
(Middletown Showroom and Fabrication, 10 of 10) "So far things are going well"
— David F., Wallingford CT, 02/07/18
Different Types of Surfaces
(Middletown Showroom and Fabrication, 10 of 10 rating) "Nancy was so helpful in helping us understand the different types of surfaces as well as the granite surfaces. Wanda was terrific in being flexible with our scheduling. Joe was very professional in doing the template at the house. Thank you to all, pleasure working with you."
— Nancy G., Madison CT , 01/20/18
Pleasure to Work With
(Middletown Fabrication, 10 of 10 rating) "As a fabricator I look forward to working with both Cyndi C. and Suzanne G.. They are a pleasure to work with!"
— Amanda N., ES Countertops, Westfield MA, 01/16/18
Craig is a 10
(Middletown Showroom and Fabrication, 10 of 10 for both) "We were thrilled with our experiences on every level. Craig H. is a 10++++. He was extremely knowledgeable, responsive, patient and a pleasure to work with. The quality of the materials and the installation is also superb as well as the skill and attention to detail of the craft persons was excellent. I will recommend FINE to everyone. Thank you! Mary J"
— Mary J., Southbury CT, 01/08/18
(Middletown Showroom, 10 of 10 rating) "Allison S. was extremely knowledgeable, patient and helpful with our tile selection for our bath remodel. We are hoping to work with her again on our upcoming kitchen and additional bath remodeling jobs."
— Lynne, Southington CT, 01/04/18
Sales Extremely Helpful
(Middletown Showroom, 10 of 10 rating) "Salesperson was extremely helpful." Salesperson = Diane M.
— Lori K., Kurtz Inc, Westfield MA, 01/03/18
(Middletown Showroom, 10 of 10 rating) "Nancy was very helpful with guiding me to the material I needed"
— Beth C., Middlefield CT , 12/28/17
Professional and Talented
(Middletown Showroom and Fabrication, 10 of 10 for both) "Excellent job love my new counter top and all the employees professional and talented thank you"
— Anonymous, Naugatuck CT, 12/27/17
Professional and Helpful
(Middletown Showroom and Fabrication, 10 of 10 rating) "So far everything is going according to schedule staff very professional and helpful" Salesperson = Michelle S.
— Marlene G., Bethany CT. , 12/01/17
Insightful and knowledgeable
(Middletown Showroom, 10 of 10 rating) "Caroline is a jewel of a person and saleslady. Be good to her; she is insightful and knowledgeable. I am recommending her to all my friends and contractor."
— Lorraine B., West Hartford CT., 11/28/17
10 of 10 rating
"They do not stand over you, in fact, you have to approach them to get service which I like, though a hello and general introduction when you walk in would be nice"
— Steven A., Hamden, CT , 11/24/17
(Order Desk, 10 of 10 rating) "Wonderful company! We are so pleased with your service and great collection of tiles. Lisa is an amazing asset to your company as she is not only extremely helpful, but a great problem solver when we run into any issues with stock, etc. Thank you."
— Debra E., Distinctive Tile & Stone, Allentown PA , 10/25/17
"We are extremely pleased with our purchase from Galleria. Our sales person, Craig was very professional, helpful and thorough and helped guide us through the process. He made the purchase seamless and always followed up and/or returned phone calls to make sure there were no issues. Keenan was very accommodating and very cordial when scheduling our installation. All the members from the template service up to and including the installers were very professional as well. We are now looking forward to having Tony install our kitchen backsplash. There are no reservations on our part that he will also be top notch. We certainly will recommend Galleria and its staff to those that may be interested in stone and tile work."
— Ron & Gloria A., Cheshire CT , 10/25/17
I couldn't be more appreciative!
(Middletown Fabrication, 10 of 10 rating) "I needed an install quickly due to weather (outdoor kitchen) The staff went above and beyond to help accommodate this. I couldn't be more appreciative!"
— Jessica W., Middlebury CT, 10/23/17
(Middletown Showroom, 10 of 10 rating) "Craig was great in helping us picking the the right tile and everything else that was needed to get our bathroom done i would strongly recommend him to any one seeking professional advise"
— Ruben M., Oxford Land, Cromwell CT, 10/22/17
(Middletown Fabrication, 10 of 10 rating) "I've had a need for Cindy and Suzanne to help us with remnants we needed and Viatera slabs. The quality of these two people is outstanding. Any business owner would be extremely lucky to have them on their staff."
— Michael A., ES Countertops, West Springfield MA, 10/20/17
(Middletown Showroom and Fabrication, 10 of 10 rating) "Very professional and knowledgeable staff."
— Anonymous, Brooklyn NY, 10/18/17
(Middletown Showroom and Fabrication, 10 of 10 rating for both) "I never take time for these surveys, but this being the 3rd restaurant I have done with you guys, especially Kevin Ferrazzolli as the project originator and installer. You guys make my work SHINE! Thanks!"
— Richard C., Richard Building Co, Wethersfield CT, 10/18/17
(Middletown Showroom, 9 of 10 rating) "Allison S. is fantastic! She always gets back to me within minutes when I've requested information. Allison has been extremely helpful and has a wonderful disposition."
— Karen, Brookfield CT, 10/18/17
(Middletown Showroom, 10 of 10 rating) "We thought Michele was an excellent sales representative. She knew the inventory."
— Susan A., West Hartford, CT, 10/4/17
(Middletown Showroom and Fabrication, 10 of 10 rating for both) "Caroline A. was very helpful in deciding what stone to use and how to lay it out on the template. The crew that came to measure and install were all very polite, knowledgeable and competent. It all came out great and I am very satisfied."
— Ruth K., West Hartford CT, Middletown Showroom and Fabrication, 10/4/17
10 of 10
10 of 10 rating; Salesperson - Stefany S.
— Jason P., 10/3/17, Middletown Showroom
(Middletown Showroom, 10 of 10 rating) "Working with Nancy was an absolute pleasure. She is very knowledgeable and was very helpful in narrowing down our selections to meet our requirements. Many thanks"
— John Bronson, East Haddam CT, 9/30/17
10 of 10 rating
10 of 10 rating, Salesperson - NancyB
— Lisa Preger, South Glastonbury CT, 9/21/17
Middletown Showroom and Fabrication, 10 of 10 rating
"Nancy was incredibly helpful, took time with us and gave excellent advice. Knowledgable, patient and friendly."
— Mary Gillette, Bloomfield CT, 9/15/17
Great to work with
(Middletown Showroom and Fabrication, 10 of 10 rating) "all the personnel have been great to work with. Really appreciate Caroline's creative and artistic sensibility."
— Ruth Kahn, West Hartford CT , 9/15/17
10 of 10 rating
Middletown Showroom and Fabrication 10 of 10 rating for both
— Anonymous, Portland CT, 9/11/17
A pleasure to deal with
Everyone was very helpful and a pleasure to deal with
— Wolcott CT, 9/6/17
10 of 10 rating
We've been working with Allison, first with the kitchen and now with the bathrooms. She's incredible!!! She's so knowledgeable and takes care of getting things done before you finish the sentence! Wouldn't go to anyone else!
— Grace Meuse, 8/21/17
Pleasure to work with
Diane was so knowledgeable. She was a pleasure to work with.
— Laura Shugrue, 8/21/17
10 of 10 rating
Nancy has been very helpful. She has emailed me quotes and has been very helpful in planning my kitchen.
— Stacie Markoski, 8/24/17
Very friendly and helpful staff
very friendly and helpful staff answered all my questions and gave me some install tips that were great.
— Brett D, 07/23/2017
My bathroom looks great!
Appreciate all the support I received with my decision making process. Thank you all for your help my bathroom looks great!
— Audrey Comperchio, 07/22/2017
Would shop again from Galleria!
Loved walking into the showroom with so many choices of flooring, backsplashes and counter tops! No pressure or pushy sales reps either!!! I found a countertop I just had to have and the galleria delivered. Installation scheduling was a breeze and accommodating to my builders schedule. Would shop and purchase again from the Galleria!
— Christy Palumbo, 07/22/2017
The assistance I received was exceptional. We were paired with a salesperson who walked us through each row of countless countertops that are very impressive. She knew exactly where every possible match was located based on the predefined criteria.
I would definitely recommend Galleria to friends and family.
— Keith Gallicchio, 07/20/17
Diane Miner was amazingly patient with my family. We met with her several times and made last minute changes without any problems. She helped us put our vision on paper and she was extremely knowledgeable about the products and materials. Diane helped us remodel our beach house bathroon and kitchen.
— Kerri Guida, 07/18/2017
Great store and service!
Great store and service! Never felt pressured or rushed. Staff were all very welcoming, friendly and interested in assisting us! Galleria Stone and Tile was a great great all around store for us.
— Bill Penders, 07/17/2017
Excellent sales support and advice
Excellent sales support and advice. We made some late decisions because the huge inventory gave so many options to think about. Always ready to adjust and support us.
Measurement and templating were timely and professional. Fabrication and installation went quickly and without a hitch. We now have a beautiful kitchen crowned by great quartz countertops
— Carlton Dingman, 07/17/2017
I recently did an entire first floor remodel. My contractor recommended Larry at the Malden store. He was very knowledgeable and offered us a number of options with price points to match. We now have a beautiful stone backsplash in our kitchen, and a gorgeous new tile bathroom floor. I tell all my friends and would highly recommend Larry and his staff, there the best!!
— Matty Mullen, 01/09/2017
Super high quality products. Extra professional staff! Highly recommend!
— Maria Nemere, 04/20/2017
"Allison Smith has been wonderful to work with. She is very responsive and professional. We have been very impressed with her commitment to customer satisfaction. She made the process really enjoyable."
— Joanna Foley, 12/30/16, Middletown Showroom
"Michelle Straub is the BEST!!! Well organized, knowledgeable and insightful."
— Wendy Janesky, 12/29/16, Middletown Showroom
Everything was Perfect!
"Everything was perfect! Our installers were great! So glad we went with your company"
— Debra Leone, 12/21/16, Middletown Showroom
Excellent Customer Care
"Pleasure working with Caroline, Kenin, Marty and Kevin. Excellent customer care"
— Karen Later, 12/5/16, Middletown Fabrication
Good Customer Service
"Good customer service and a great job of fabricating lots of counters, some with difficult cuts. Our kitchen looks amazing. Thank you Nancy."
— Millie Legenhausen, 12/02/16, Middletown Showroom
"Everyone is so kind!"
— Angie Golding, 12/1/16, Middletown Showroom
Great to Work With
"The sales person Karen King was great to work with. Her knowledge of the various tiles was evident when she was discussing the various tiles and stone."
— Janet, 11/28/16, Middletown Showroom
Very Helpful and Great WIth Scheduling
"Diane Miner was very helpful in picking out the granite. Kenin was great with the scheduling and the template was done without any problems."
— Theresa Schaller, 11/28/16, Middletown Showroom
Very Patient and Helpful
"Caroline Alexis was absolutely fabulous! She was very patient and helpful through the whole process."
— Kathleen DiTuccio, 11/23/16, Middletown Showroom
Knowledgeable & Efficient
"Joyce Linton-Asermely--(our design consultant) has been excellent! She is really knowledgeable & efficient about the marble/granite and she's been invaluable in guiding us re: choosing all of our countertops, etc. She's a true asset to your company!"
— Christine Peck-Anderson, 11/23/16, Middletown Showroom
Amy is a Dream
"Working with Amy Somerville was a.dream. She is creative, easy going and budget sensitive."
— Laurie Sanders, 11/21/16, Pembroke Showroom
Guilford Store was Invaluable
"My projects were challenging, I had to work with existing granite and tile, Alisa Mangino in the Guilford store was invaluable. I thoroughly enjoyed working with her and I relied on her design experience. On more than one occasion (actually 3) I came in close to closing time and she ended up staying late to help me."
— Rebecca Pocock, 11/07/16, Guilford Showroom
"Diane Miner has been a great help in helping me with our bathroom/shower tile selection & now with a granite counter top section that we need to match an existing kitchen counter. She is extremely professional and knowledgeable and very pleasant to work with."
— Anna Jarema, 11/05/16, Middletown Showroon
So Helpful and Professional
"Everyone at Galleria was so helpful and professional. Caroline was wonderful! The removal and installation crews were very efficient and explained each stage of the process. I would highly recommend the Galleria."
— Kathleen Kaminski, 11/03/16, Middletown Showroon
Responsive and Knowledgeable
"Good folks to deal with--responsive and knowledgeable. Ordered tile was on time and I got a call to inform me. No improvement needed."
— John, 10/24/16, Merrimack Showroom
"I can't begin to tell you how pleased we are with all the services, beginning with Joyce helping with the selection of the stone, to the template people and the fabrication and installation. It was such a pleasure working with you all. Thank you so much. We have previously had a very bad experience, in Florida, with granite selection and installation. Thank you again for being so professional and making the whole experience enjoyable."
— Mary Lubozynski, 10/17/16, Middletown Showroom and Fabrication
"I was pleasantly surprised at the great selection of tile at your store. I'm grateful to Heather for all her expertise and patience. She's wonderful!"
— Anonymous, Wakefield MA, 10/10/16, Burlington Showroom
Heather is a Pro
"Heather is a pro. A real asset to your company. I plan to work with her on all future projects."
— Maureen McGovern, 10/06/16, Burlington Showroom
Very, Very Happy
"My husband and I are very, very happy with our Stackstone tile. It is already installed and it's so pretty."
— Jackie Peterson, 10/05/16, Guilford Showroom
"Alisa in your Guilford office was EXTREMELY helpful. She spent a lot of time with me discussing options for coordinating tile for the entire bathroom. I would definitely recommend her and your store to anyone remodeling a bathroom or kitchen!"
— Susan Donohue, 10/05/16, Guilford Showroom
Best Tile Shopping Experience
"This was the best tile shopping experience I've ever had. Heather and the other woman working there are a value-added. They have fabulous design skills, and helped enormously with the design. It is to their credit that our bathroom remodel turned out so well. Your prices are great too. A hidden gem, I've lived in Burlington and didn't know about you for 20 years."
— Joanne Frastaci, 9/28/16, Burlington MA
Friendly yet Professional
"They, Alisa and Enzo, have lived up to my every expectation! Friendly yet professional."
— Lorna Sterling, 8/09/16, Guilford Showroom
"Paola was great through the entire process!"
— Jennifer Maravi, 8/08/16, Manhasset Showroom
Great to Work With
"Bob O'Toole was very helpful and great to work with."
— Michele Kolligian, 8/08/16, Malden Showroom
"Our customers are always pleased with the granite you provide. Last week we did a job in Madison and the clients just wanted me to make sure I let Galleria know how overly pleased they were with the results. From starting with Craig in the showroom, to the perfect templating job by Nick and the installation by Jay and John, there is no way it could have been better."
— Paul Gregaitis, Wood'n Excellence Cabinet Refacing, 9/2/16 Middletown Showroom and Fabrication
"Purchased Ditra shower materials. Staff was exceptionally helpful - thanks!" (Maggie Hamilton)
— Doug McKernan, 8/01/16, Pembroke Showroom
"Thank you! (Joyce Linton-Asermely) They did a fabulous job! Will highly recommend you!"
— Maureen Murphy, 8/01/16, Middletown Showroom and Fabrication
"I wanted to let you know that Enzo in the Guilford showroom helped me with a tile backsplash for my kitchen and gave me an installer that was top notch - I am very pleased with the final product!! thank you Enzo!"
— Nancy Ruffino, 7/30/16, Guilford Showroom
"I truly appreciated the non-pressured approach and extremely knowledgeable and helpful employees" (Mike Welch)
— David Nastasia, 7/25/16, Ipswich Showroom
"Larry took good care of us. Very happy with your store. Will be buying more tile soon. Thanks"
— Ralph Pike, 7/18/16, Malden Showroom
"Tina and Jerry are great! Highly recommended tile showroom!"
— Christine Giarraputo, 7/18/16, Manhasset Showroom
Very Patient and There for Us 100%!
"We've been working with Allison Smith on our kitchen remolding project. She's been very patient and there for us 100%!"
— Grace & Jim Meuse, 7/16/16, Middletown Showroom
"Diane Miner has been very helpful in providing advice on our bathroom project and we look forward to using Galleria when we do the kitchen in our re-modeling."
— Hank & Jane Powell, 7/13/16, Middletown Showroom
"It has been a pleasure to work with Galleria Stone. Specifically Caroline is amazing. She has a great talent for knowing what a customer likes and putting the focus on their needs. Marty is an absolute gem and such a huge help! Jessica was critical in tracking down very special tile. Great People, great experience!!!"
— Barbara Gaudio, 7/11/16, Middletown, CT Showroom
5 Star Rating
Totally rewarding experience...I would highly recommend them.
— Lorna Sterling, 6/21/16 Guilford Tile Division
I went to Smethurst Tile in Burlington, MA. Heather, the Interior Designer on staff, asked me what I was looking for and asked me to describe the room where it would be installed. Once she had that information, she was able to help me narrow down my choice of tile pretty quickly and within my budget. She was extremely helpful and very accommodating. I would certainly buy tile from Smethurst Tile again, just because of her.
— Debra Taylor, 6/20/16, Burlington Showroom
Jerry and Tina were beyond helpful! Previously had done business with them under the Fiorano banner over 20 years ago. Same Outstanding service! Quality! Reliability! Competent! When I renovate our next bathroom/kitchen will be doing with their assistance.
— Ellen Sullivan-Brozen, 6/20/16, Manhasset Showroom
I love my countertop
Everyone from the salesperson in the Malden store, Bob O'Toole, the woman who set up my appointments for template and installation, the guys who measured, everyone from template to the installers were attentive, helpful, friendly and professional. Anytime I contacted the store or emailed, I got a prompt response. I love my countertop and I will use your company again on future projects.
— Dianne, 5/31/16, Malden, MA Showroom and Fabrication
Every person that we spoke to regarding our new counter from selection, template, to install was outstanding! They were very helpful, courteous, informative and knowledgeable in each of their jobs.
— Anonymous, 5/4/16, Middletown, CT Showroom
Ross was extremely helpful and patient while assisting in the selection of tile. The man that helped me when I came back to pick up the tile was also a pleasure to deal with. Great customer service all around!
— Kim Caruso, 4/11/16, Burlington, HN Showroom
I've purchased tile here in the past and will continue to in the future!...Great selections and a helpful and knowledgeable staff make the experience painless!!
— Stephen Mulkerin, 3/23/16, Burlington, MA Showroom
We recently bought a large, U shaped quartz kitchen countertop and under mount sink from Guilford Tile and Stone. Enzo could not have been more helpful as we considered all the options. He scheduled the template and installation for us, and kept us informed every step of the way. The team that came out to do the template and the second team that did the installation were knowledgeable, professional, friendly, and hard working. The result was a beautiful countertop with nearly invisible seams. We are about ready to buy tile for another project, and we'll go back to Enzo and Guilford Tile and Stone for the purchase.
— William, 3/1516, Guilford CT, Showroom
I liked your selection of tile but was most impressed by the professionalism, knowledge, creativity and enthusiasm of Amy Somerville who worked with me in the Concord office. Many thanks to her!
— Anonymous, 2/26/16, Pembroke, NH Showroom
Joyce Linton-Asermely was outstanding! She helped with my kitchen quartz counters and backsplash, and bathroom, vanities and tile, she is a true professional! The installers were great!
— Cathy, 1/29/16, Middletown, CT Showroom
Wonderful Experience Again
This was our third experience with Galleria Stone & Tile, and your staff was again wonderful! Allison Smith's expertise helped make it easier to select tile and stone from among your many choices, and she was always available with answers to our questions. Eric (the template specialist) did a good job, as did the two installers who put our new vanity and countertops in place last Friday. A special thanks to Chris for his masterful application of color-perfect caulk!
— Andrea, 1/26/16, Middletown, CT Showroom
Very Friendly Service
Very friendly service. Everyone knew what they were doing and were very helpful. I will for sure be coming back. Thank you
— Marita Murray, 1/22/2016, Malden, MA Showroom
Excellent Guidance for a First-Timer
Your Sales Person Amy Somerville was extremely helpful / knowledgeable from choosing a color and type of tile to grout, tools, and amounts needed to complete the job spot on! Excellent guidance for a first timer installing a radiant heat floor (Came out great!) I could have purchased tile from any big box store, however the excellent customer service I received from Galleria Stone and Tile in Pembroke, NH is why I would recommend them and use them again.
— Ed Ashegh, 1/21/2016, Pembroke, NH Showroom
A Happy Contractor
Allison (Smith) did an excellent job guiding my customer in her tile selections and in coordination with me as contractor.
— Gary Fenn, Fenn Building, 1/14/2016, Middletown, CT Showroom
Service and selection are phenomenal.
I am currently working with Joyce A. Her service is outstanding. Recently I showed up on a Saturday with little notice. Everyone was very busy with customers. Joyce found time for me and remained beyond closing time to answer questions and take notes. The other sales women, busy with their own customers, took time to answer questions. They are great multi-taskers. Service and selection are phenomenal. Pricing ... well, I'm currently trying to rationalize that you only redo your kitchen once.
— Charles Alpert, 1/4/2016, Middletown, CT Showroom